How to Read Dialogue Mapping: Building Shared Understanding of Wicked Problems DOC
Dialogue Mapping presents a powerful new approach to meetings and collaboration, in which collective intelligence is achieved through framing powerful questions and conducting a comprehensive and creative exploration of their possible answers.In the first part of Dialogue Mapping, Jeff Conklin introduces the key concepts:•Wicked problems: you must come up with solutions in order to understand what the problem really is . . . what the real issues are . . . and the problem definition depends on whom you ask!•Social complexity: the number and diversity of stakeholders whose participation is essential.•Opportunity-driven problem solving: empirical evidence says creative thinking does not follow a linear process!•Shared understanding: overcoming fragmentation requires forging shared understanding about all aspects of the problem-solution space.The remaining sections provide a hands-on tutorial for practitioners.
