Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

How to Download Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book PDF

Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification.Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.Included in your purchase is access to the online study resources including:-Exercise guide-Audio “learn while you drive” reviews-Sample exams-Exam syllabus-PDF version of the “100 ITIL Exam Questions” bookCompanies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.

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  • Released: September 12, 2019
  • Author: Brady Orand
  • Rating: 4,3
  • Publisher: Ebook Digital Agency
  • Total Page: 210 pages
  • File Size: 50845 KB
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