Real-world business stories and teaching from a 22-year veteran of the carpet cleaning business. John Braun, the author, has helped thousands of carpet cleaners grow their business. This book is a collection of business procedures put in place in actual successful carpet cleaning businesses. As well, you'll read collections of stories that will help you avoid pitfalls in your business. You'll also get scripts to sell on the phone, sell fabric protector, and deal with problem clients. Take away some of the learning curves and read this book now.